What form of payments do you accept?
We currently accept PayPal and all major credit/debit cards!
Will my card be charged when I order?
All customers are charged at the time of purchase as this is how our website platform functions.
What type of currency will I be charged?
Currently, our platform accepts USD only.
Can I apply more than one discount code onto my order?
Unfortunately, no. As per our Discount Policy, only one discount code can be applied onto a single order.
The item's price has changed after I purchased, can it be applied on my order?
Unfortunately, no. The initial item's price will apply since there is no ongoing promotion during the time of purchase made.
When I place an item into my cart, is the item then reserved for any period of time?
Placing an item on your cart does not reserve the item.
Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.
How can I remove the item from my cart?
Item can be removed at the cart before check-out or purchase confirmation.
Do you have a customer service phone line that I can call?
Yes, you can call us M-F from 9-5MST 855-769-7497 or you can send an email to firstname.lastname@example.org.
How long do I normally receive a replied for my inquiries?
Normally, it takes up to 48 hours for our customer service agent to reply but feel free to send us a follow up email just in case you haven't heard anything from us.
When will my item's Tracking Number be available?
Tracking Numbers are usually generated within 2 business days and may take up to another 3-5 business days to have updated tracking information depending on the efficiency of our shipping partners. Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
My Tracking Number's status is showing "Not Found", should I be worried?
No. In some cases, Tracking Numbers could take 2-3 days to have an updated status.
Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.
How long should I wait for my item to be delivered?
We only ship in the US, all items will take an estimated 7-10 business days to be processed and delivered.
There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
Also, there might be expected delays to most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.
We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.
Do you have a fulfillment center in USA?
Yes, all orders are fulfilled and shipped from Amazon’s fulfillment warehouses throughout the US.
Will my order come in one package?
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension and if available.
Therefore, to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Will I be notified on my order's status?
Yes! You will receive a confirmation email after you have placed your order, and another when your order is shipped out.
Am I entitled for a replacement if the item is damaged?
Upon receiving the item, customers have 7 days to request to contact us. If the item's defect is deemed valid, we will send another replacement to you or give a partial discount on your order.
How do I cancel an item(s)/order?
Every cancellation request have to be submitted to our customer service at email@example.com within 3 hours from the time of purchase. All orders will be processed and can no longer be cancelled AFTER 3 HOURS of purchase. A processing fee will be deducted on your refund for any item/order cancellation.
Where can I return product to?
6590 S. Vine Street, Suite 102, Centennial CO 80121